Class,
Wasn't happy with the conceptual fundamental covered regarding the 'meaning of Solution' in Lecture 2. Specifically, was not comfortable entirely with the service provided by a hairdresser becoming == a solution under the current definition.
Thought long and hard about it, contacted some gyani folks back in Rochester and debated the issue and now I think I finally have it.
Currently, we have defined Solution as standing on 2 legs - customer identity and collaborative process. The third, missing leg is pricing variability.
Pricing always varies by solution.
Hence, a standard menu-style pricing scheme cannot be used for a solution, by definition. Hence, under the third rule, the services provided by the hairdresser and probably even the general medical practitioner would not really be ‘solutions’.
If you have any thoughts, comments, disagreements etc, let me know. Use the comments link below to generate discussion, make conversation and so on.
Sudhir
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Sir, it'll be great if the slides put up on blackboard can be updated with these changes
ReplyDeleteHi Ranjana,
ReplyDeleteTks for the comment.
The erratum shall find mention as a slide in lec 3.
Sudhir